Cancellation & Refund

Refund & Return Policy

At AK Naturals, customer satisfaction is important to us. However, due to the nature of personal care and natural products, returns are accepted only under specific conditions.

1. Return Eligibility

Returns are accepted only in the following cases:

1. Damaged product received
2. Wrong product delivered
3. Product leakage or packaging damage

You must notify us within 48 hours of delivery.

Products must be unused and in original packaging.

2. Unboxing Video

To claim a return or refund, an unboxing video is mandatory showing the package being opened.

This helps us verify the issue quickly.

3. Non-Returnable Items

Returns will not be accepted for:

1. Opened or used products
2. Products damaged due to misuse
3. Delay complaints after the return window

4. Refund Process

Once the returned product is received and inspected:

1. Refunds will be processed within 5–7 business days
2. The amount will be credited to the original payment method

5. Return Shipping

Customers may need to send the product back to us for verification.

Return shipping instructions will be shared via email.

6. Contact for Returns

To request a return or refund, contact us at:

Email: aknaturals2025@gmail.com

Include:

1. Order number
2. Photos or video proof
3. Description of the issue